Big box stores and online shopping have made it hard for independent drug stores to survive.
AmericourceBergen had the foresight to explore the value of supplying small pharmacies before deciding to invest more in their big box customers.
LUR spent time in-store and at home with patrons of mom & pop pharmacies and quickly learned that for anyone with a chronic condition, the relationship with pharmacists and employees outweighs big box convenience.
Take Ed, who is responsible for his wife’s daily schedule of over 15 medications. He credits the time the pharmacist takes and the knowledge employees have about his wife to his ability to care for her. Not only did the company keep supplying their network of neighborhood pharmacies, they chose to fund renovations of mom & pop stores across several target markets.