Focus Groups & In-Depth Interviews
Moderated remote or in-person groups and interviews to help designers, strategists, R & D and brand managers view their customers through an empathic lens.
We’ll guide you on where to weave in research at optimal points in the product lifecycle.
Some of the most common scenarios where qualitative research is invaluable include:
- Exploring trends, lifestyle, competitors and need gaps to surface innovation opportunities
- Early stage prototype or concept evaluation, to look for optimal use cases and target audiences
- Pre-launch refinement of features, messaging and marketing strategies
- Pre-quantitive survey to write good questions; post-survey to validate and get the why behind the numbers
Case Studies
Incontinence Underwear Gets a Global Redesign
In this 5-country ethnographic study, a leading CPG company learned that existing styles and packaging of incontinence products were contributing…
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Digital Care: Crafting Behavioral Health Companion Apps
A global pharmaceutical company aimed to develop health partner apps for patients with chronic conditions or those undergoing surgery. LUR…
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Creating Belonging: A Company Culture Study
A global investment company saw culture clashes emerge when a new division was created. As a digital firm, one chief…
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Best Fit: Matching Kids with Autism to Ideal Therapists
A leading autism therapy company needed to improve their therapist/child matching system. Applied Behavioral Analysis (ABA) is an in-home program…
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Big Pharma Says Yes to Mom & Pop Pharmacies
Big box stores and online shopping have made it hard for independent drug stores to survive. AmericourceBergen had the foresight…
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The Debut of a Philadelphia Borough
The task for the study was to redefine Philadelphia’s first suburb! In 1854, Northern Liberties was considered the outskirts of…
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Surviving the Digital World with Low/No Vision
Imagine for a moment sitting down to pay a bill, put money in your child’s college fund or take a…
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